FAQ's - BookTrader.co.nz
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How do i signup?
To join the BookTrader community, simply click the register link at the top of the page. Alternatively, when you place an order with our store you will also have the option to create an account as well.
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Do you offer refunds?
We are happy to accommodate changes to orders prior to being dispatched, We do not normally provide refunds where the customer has simply changed their mind, however, we can provide store credit to the value of the original purchase price. There can be exceptions where refunds are issued, however, this is entirely at our discretion. Any refunds issued will have deducted all non-refundable transaction fees that BookTrader.co.nz incurs on the original purchase.
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What are your shipping rates?
Our delivery options start from just $7.00 per shipment (New Zealand), with an additional fee for rural areas
International
Unfortunately at this time, we do not offer international shipping as an option on our website. If you have any questions please do not hesitate to contact us to discuss furthur.To provide you with an accurate shipping price, we calculate it based on the size, weight, and delivery address of your order. We have calculated a flat shipping rate for local destinations.
* Please Note: Large orders may incur additional charges depending on the shipping destination. We will contact you with confirmation if required.
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How do i signup?
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What are your payment options?
We offer a range of safe and secure payment options. Transactions are completed using secure connections and sophisticated data encryption to maximize security. Paypal - Offers an easy way to pay for goods, either using your Paypal account or credit card transaction. Credit Card - We accept all major Credit/Debit cards. Bank Transfer - pay for your order by way of bank transfer. AfterPay - (Currently NZ only) Allows you to pay for your books in 4 easy installments spread over 6 weeks.
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Where is my order?
You will receive regular updates via email regarding the status of your order. You can also log into your account to check as well. If your order goes missing or is damaged during transit, please contact our team: sales@booktrader.co.nz and we will endeavor to resolve any issues you may have encountered.
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Why can't I log into my account?
If you are experiencing problems logging in to your BookTrader.co.nz customer account, please check the following issues first: Are you sure you made an account? You can place your orders as a guest without an account. Your username is the complete e-mail address you used to register an account. Your browser must support and have cookies enabled. Check that your computer's clock is set correctly including time, date, and timezone. Make sure you are not running any software which may block cookies. If you continue to have problems, please contact our team at sales@booktrader.co.nz or use our convenient Chat service displayed at the bottom right of the page.